Other Stuff Who the fuck thought voice-prompted automated phone lines were a good idea?

posted by seanking2919 on sandia_mesa_mlh

Like seriously. My mom is trying to order a refill for one of her perscriptions on the Walgreens Pharmacy phone line and instead of "Press 2 for refills" or something like that, they do the whole, "Say refills for refills." And then when she does say "refills" no matter how loudly or clearly she says it, the bot gets all confused and says, "Sorry, I couldn't understand that." Just come on. At the very least, give the choice to push a specific number for each option.

19 comments

[–] dallasmuseum 2 points (+2|-0)

Like what problem were these voice prompts trying to solve?

Because most phones used now are cell phones and have the numbers on the screen you are pressing against your face. I still fucking hate voice systems and as soon as it doesn't understand me, it gets a string of swears until it redirects me to an operator.

[–] jobes 2 points (+2|-0)

How are they so effective at detecting swear words but so bad at detecting the words you need to use to navigate the system?

[–] dallasmuseum 2 points (+2|-0)

I think they detect the tonal and volume shift. Also, they usually have a failsafe of redirecting you to an operator after so many fails.

Posted by seanking2919
Score: 8 (+8|-0)

/s/sandia_mesa_mlh

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