Like seriously. My mom is trying to order a refill for one of her perscriptions on the Walgreens Pharmacy phone line and instead of "Press 2 for refills" or something like that, they do the whole, "Say refills for refills." And then when she does say "refills" no matter how loudly or clearly she says it, the bot gets all confused and says, "Sorry, I couldn't understand that." Just come on. At the very least, give the choice to push a specific number for each option.
Like what problem were these voice prompts trying to solve?
Because most phones used now are cell phones and have the numbers on the screen you are pressing against your face. I still fucking hate voice systems and as soon as it doesn't understand me, it gets a string of swears until it redirects me to an operator.
> Like what problem were these voice prompts trying to solve?
Because most phones used now are cell phones and have the numbers on the screen you are pressing against your face. I still fucking hate voice systems and as soon as it doesn't understand me, it gets a string of swears until it redirects me to an operator.
I think they detect the tonal and volume shift. Also, they usually have a failsafe of redirecting you to an operator after so many fails.
I think they detect the tonal and volume shift. Also, they usually have a failsafe of redirecting you to an operator after so many fails.
God I hate those fucking things. I work at an office where the outside has a ton of background noise from the nearby highway, so trying to answer one of those things becomes nearly impossible because of the extra interference. Like what problem were these voice prompts trying to solve? Did anyone in the history of man ever have an issue with the "press 1 for xyz" system??