8

Like seriously. My mom is trying to order a refill for one of her perscriptions on the Walgreens Pharmacy phone line and instead of "Press 2 for refills" or something like that, they do the whole, "Say refills for refills." And then when she does say "refills" no matter how loudly or clearly she says it, the bot gets all confused and says, "Sorry, I couldn't understand that." Just come on. At the very least, give the choice to push a specific number for each option.

Like seriously. My mom is trying to order a refill for one of her perscriptions on the Walgreens Pharmacy phone line and instead of "Press 2 for refills" or something like that, they do the whole, "Say refills for refills." And then when she does say "refills" no matter how loudly or clearly she says it, the bot gets all confused and says, "Sorry, I couldn't understand that." Just come on. At the very least, give the choice to push a specific number for each option.

19 comments

[–] PhunkyPlatypus 3 points (+3|-0)

I've also heard that if you cuss enough they'll connect you to a human. Not sure of the validity of that claim though.

[–] jobes 2 points (+2|-0)

You should find a few numbers that have automated voice prompts and do some scientific research on this topic

[–] PhunkyPlatypus 2 points (+2|-0)

Sir do you have a question about our services?

"Shut the fuck up! I'm doing fucking science!"

[–] jobes 1 points (+1|-0)

If someone answers just spam the keypad. You could also start screaming "I pressed 1, why aren't you talking in Spanish?", obviously followed by pressing 1 about 20 times in a row