Like seriously. My mom is trying to order a refill for one of her perscriptions on the Walgreens Pharmacy phone line and instead of "Press 2 for refills" or something like that, they do the whole, "Say refills for refills." And then when she does say "refills" no matter how loudly or clearly she says it, the bot gets all confused and says, "Sorry, I couldn't understand that." Just come on. At the very least, give the choice to push a specific number for each option.
Went through this shit with a parcel pickup service. The dumb bot wanted my phone number and hung up when it couldn't recognize what I was saying. I rang their head office and got put through to some manager who i thought brushed me off but when I called a week later, the bot now gave the option to speak to a customer service rep instead of saying goodbye.