Like seriously. My mom is trying to order a refill for one of her perscriptions on the Walgreens Pharmacy phone line and instead of "Press 2 for refills" or something like that, they do the whole, "Say refills for refills." And then when she does say "refills" no matter how loudly or clearly she says it, the bot gets all confused and says, "Sorry, I couldn't understand that." Just come on. At the very least, give the choice to push a specific number for each option.
Walgreens however does have the keypad options or at least mine does. They just don't advertise that you can use the keypad to answer the questions and you have to listen to the options they say in order to know what button. My Southern drawl isn't really that strong (I've been called a Yankee in South Georgia even though I'm a native Georgian) but most voice activated can't understand me so I just start pressing buttons in an attempt to get around the system. Or I'll just say customer service or representative if I can't use the buttons approach.
Walgreens however does have the keypad options or at least mine does. They just don't advertise that you can use the keypad to answer the questions and you have to listen to the options they say in order to know what button. My Southern drawl isn't really that strong (I've been called a Yankee in South Georgia even though I'm a native Georgian) but most voice activated can't understand me so I just start pressing buttons in an attempt to get around the system. Or I'll just say customer service or representative if I can't use the buttons approach.
I've been called a Yankee in South Georgia even though I'm a native Georgian
Lol. I never thought I had an accent being from the Midwest, but I've had two doctors over the last two months that made me question that. I was watching Braveheart in the ER and the doctor joked that I sounded like I had a Scottish accent, then a radiologist thought I was arrabic. Maybe I just don't talk consistently for those systems
>I've been called a Yankee in South Georgia even though I'm a native Georgian
Lol. I never thought I had an accent being from the Midwest, but I've had two doctors over the last two months that made me question that. I was watching Braveheart in the ER and the doctor joked that I sounded like I had a Scottish accent, then a radiologist thought I was arrabic. Maybe I just don't talk consistently for those systems
There are a lot of systems now that do not even have a keypad option. "Press 1 or say 'pharmacy'" is fine, but some systems are now only accepting "say pharmacy". I think the USPS is currently the worst offender at using that. It took me about 30 minutes to reschedule a delivery because everything was voice based