They probably got rid of the people who still knew how to record everything without using a computer. I was talking with some municipal water guys this week and they said that when the computers go down, the newer workers don't know what to do.
It's good job security when you become the only person who knows how to use a certain system or how to do a certain thing because everyone else left that knew how to do it that way
Unfortunately most of the older workers are getting close to retiring and if the younger workers aren't willing to at least learn the old way, we're going to have more issues like this. I used to be gung-ho about technology and digitizing everything but as I've gotten older I've seen the need to keep somethings the older way (or at least not completely reliant on computers).
I kept seeing people saying how the ransomware could NOT shutdown a pipeline because everything has manual overrides and the thing was built before computers. Now we know that it was simply the billing system that went down.