Exactly. For most small business, the middle management role is obsolete; current tech developers will take us forward, thank you.
Workers enabled with new systems can provide friction-less customer service, from a home base. With a custom system, business oversight is pleasant and rewarding; work becomes fun for everyone. Rock on.
It should be considered a utility. This pandemic certainly has shown how vital internet is for work, communicating with the outside world, and generally keeping one's sanity
It's also showing exactly how many jobs can be done remotely but employers were too busy being stuck-up twats to allow.