"It's a voluntary program. Let's remember that this is something that customers choose to be a part of based on the incentives," said Emmett Romine, vice president of customer solutions and innovation at Xcel. Customers receive a $100 credit for enrolling in the program and $25 annually, but Romine said customers also agree to give up some control to save energy and money and make the system more reliable.
> "It's a voluntary program. Let's remember that this is something that customers choose to be a part of based on the incentives," said Emmett Romine, vice president of customer solutions and innovation at Xcel. Customers receive a $100 credit for enrolling in the program and $25 annually, but Romine said customers also agree to give up some control to save energy and money and make the system more reliable.
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