I didn't lose... I kept winning on a 25 dollar vanilla mastercard (prepaid). Proved I was me and here we are they just took the money I won and told me to fuck myself. I'm going to appeal but Jesus Murphy no ethics with these people.
My guess: They just don't like a person who plays and wins for fun, they want addicts who lose and keep pouring money onto their site. Aggravating people who constantly rebuy must violate terms of service aka profits
I think that might be the important part. I never had any problem with my account. I only ever put $10 in, and at the end I withdrew over a thousand.
But I also never used the chat. I was a mostly silent player.
Personally I think trash-talk is a part of the game. Inducing tilt in others is a solid strategy. But Pokerstars is out to make a profit. I'm not defending them, just clarifying where the conflict is.
They don't care if people win, because we don't take our winnings from them, and they still get the rake.
But upsetting the fish is another matter. That they care about.