What I meant to ask was what are the repercussions in place for the prison officials? I feel that a court settlement isn't adequate for an organization routinely abusing prisoner rights. Like shouldn't at least someone get fired or perhaps charged?
As for the consequences for recording these conversations, I am not sure if there are any. But from what I understand, the company has had legal issues about recording these confidential conversations in the past and they were ordered to stop.
Accountability in 2018 is a completely foreign concept--especially when there is money that could be made for a company and power to be gained by the state.
Also I'm not entirely sure that recording the calls even is illegal: government officials/law enforcement are probably prohibited from doing that, but there can be huge loopholes. A good one is general cell phone surveilance. Private companies collect GPS information and hand it over to law enforcement even though LE can't collect it legally themselves. No warrants needed.
That's what is so fucked up about it. This stuff isn't even supposed to be recorded and it's a direct violation of these citizens rights.